The Effective Supply Chain Frontier – Fact or Fiction?
The 21st Century Supply Chain - Perspectives on Innovative (blog)
... Demand Planning, or Marketing, or Sales, or Inventory Management, or Manufacturing, or Purchasing.
|Scooped by Billy R Bennett|
Here is my favorite from the article (other than the good image)
"Connecting the data without connecting the people still promotes a siloed decision making approach focused at functional expertise. Unfortunately, in many cases the people do not want to be connected"
In the past few years we added an interesting service to our Organization Development business - Crisis intervention teams. Businesses had "centralized", "cost reduced", and "process optimized" themselves into near total dysfunction. Usually, centralized functions lost the ability to make decisions across funtions. The result in two major cases was a complete collapse of the ability to deliver. Why is that an OD opportunity? Because, it is a total organization failure. Leadership and collaboration must be rebuilt. Collaboration in the system must be structured. Emotions and unhealthy behaviors must be healed. We've found that injecting a skilled team of professionals (who already know how to work as an intervention team ) fill the void and provides leadership "life support" until sustainable solutions can be developed.
When the dysfunction reaches crisis - just getting people around the table is not enough - People see it as unnecessary and dangerous to share information. You must have effective leadership and expertise who know how to get alignment and agreement. These same leaders must manage "outside the room" to make sure everyone keeps commitments and shares informaiton until longer term solutions can be rebuilt.